Payment Schedules:

(I) Upon Receipt of Travel Voucher: 20% of the total cost.
(II) Not Less Than Six Weeks Before Departure: 100% of the total cost.

Note:

  • Payments are required within seven days, except for instant bookings, where immediate payment is taken by credit/debit card.

  • Suppliers may impose stricter payment terms for certain bookings. These instances will always be communicated before confirmation and stated on your travel voucher. Individual cancellation terms will also be clearly specified.

Cancellation by Green Elephant Tours:

Green Elephant Tours is committed to professionalism and safeguarding your booking. However, we reserve the right to cancel in cases of force majeure (see clause below). In such an event, we will refund all payments received and, where possible, offer an alternative booking of comparable quality. We cannot be held liable for incidental expenses incurred in preparation for a cancelled booking.

Cancellation by You:

In the event of cancellation (in whole or part), we voluntarily refund all recoverable costs beyond the limits outlined in our booking conditions.

Itinerary Changes by Green Elephant Tours:

We strive to maintain your original itinerary, but unavoidable circumstances may require adjustments. Any changes will align with the spirit of your trip and will be discussed with you. If exceptional situations (e.g., hotel overbooking) necessitate an emergency accommodation change, we will refund the price difference if the replacement is cheaper and cover additional transfer costs.

Information Provided by You:

All details you provide must be accurate and truthful. We treat your information confidentially and do not share it with third parties. We adhere to a strict anti-fraud policy and take responsible measures to secure sensitive data, such as payment details.

Information Provided by Green Elephant Tours:

We endeavor to ensure all provided information is error-free and will correct any notified inaccuracies. However, we cannot be held responsible for unforeseeable misinformation. While we strive for accuracy, occasional local disruptions (e.g., maintenance, closures) may affect advertised facilities. We moderate user-generated content to comply with applicable laws but do not endorse third-party comments.

Customer Care & Complaints Procedure:

Green Elephant Tours prioritizes customer satisfaction and aims to resolve issues promptly. Complaints should first be raised with the service provider (e.g., hotel), our local representative, or ground agents. If unresolved, notify Green Elephant Tours within 24 hours via email/fax for further mediation. Failure to follow this procedure may affect liability or compensation claims.

Independent Travel:

For partially booked itineraries, Green Elephant Tours is not responsible for components outside our direct control, such as difficulties locating accommodations or collecting pre-booked transport tickets if you arrange your own travel.

Insurance:

All travelers must have valid travel insurance, with policy details provided before departure. Ensure coverage is suitable for your trip type.

Personal Loss, Injury, or Illness (Unrelated to Our Arrangements):

In cases of loss (e.g., baggage), illness, injury, or death during your trip, we or our representatives will offer guidance—however, claims must be handled through your personal travel insurance.

Price Guarantee:

Your holiday price will not incur surcharges except for increases due to (I) flight levies or (II) government policy changes. Exchange rate fluctuations do not affect pricing.

Representatives:

Support is primarily provided by your chauffeur-guide (if booked with us). Additional assistance is available from our Colombo-based team (or Delhi for India tours). We do not provide holiday reps.

Shopping:

Green Elephant Tours does not endorse, guarantee, or assume responsibility for the value or quality of any products not explicitly listed on your travel voucher—even if discussed with our staff. Purchasing decisions remain solely the client’s responsibility, and we are under no obligation to intervene in such transactions.

By choosing Green Elephant Tours, you agree to these terms, ensuring a seamless and enjoyable travel experience.

Transport

Taxi Services

Include :Driver, Gasoline, Driver Accomdation,Driver Meal‎

We providing you with the best experience of Sri Lanka is our highest priority. Therefore, we understand that your arrangements for travel would have to be memorable experience of the glorious island of Sri Lanka . Therefore, we offer a unique range of Taxi Services.

Bus Services

We booking Bus tickets to the all destinations

Bus routes cover about 80% of the nation’s 90,000km of roads. There are two kinds of bus in Sri Lanka, Central Transport Board (CTB) buses and now they operation Standard Buses to Most Luxury Buses on normal Bus roads and Highways roads to the destinations. Private buses Independent bus companies have vehicles ranging from late-model Japanese coaches used on intercity-express runs to all over the country.

Train Travel

We booking Train tickets to the all destinations

Train travel is the best way of exploring the tea country journey from Kandy to the highlands of Nuwara Eliya, Ella or Dickoya, climbing uphill upto 6,000 ft above sea level, is one of the greatest railway journeys in the world. The government Sri Lanka Railways network comprises nine lines radiating from Colombo. Expo Rail, Rajadhani Express and The Viceroy Special are most famous and luxury train carriage that is operated by the Sri Lanka Railways service in collaboration with Private companies.

Air Travel

Aair travel reservation with most reputed air lines.

Filling the need for a fast and efficient air taxi service that operates Sri Lanka domestic flights, itsa convenient link from the island’s main Bandaranaike International Airport (BIA) to some of the most exotic locations in the country. The pristine East Coast, the picturesque South West coast, the natural beauty of Hambantota / Yala, the Cultural Triangle which is steeped in history and the country’s hill capital Kandy, are all just a short flight away.

Hot-Air Balloon

Hot-air balloon drifts silently above the forest, adventure takes on a whole new meaning.

Startled by the noise of a sudden burst of gas keeping the balloon aloft, a couple of peacocks take flight directly below the balloon’s basket, their outrageously long iridescent blue and emerald tail feathers streaming behind like a psychedelic jet stream. Several deer dart nervously across a clearing below, but the small herd of elephants continues feeding, utterly unfazed by this aerial intruder. Balloons that travel with the wind, make for one of the most surreal and tranquil sensations of flight. Following the initial adrenaline rush of the take off, one could settle down to absorb the wonder of the colorful earth below.

Boat Riding

Find out the thrilling events like Boat Trips that you can join in your vacation and travel in Sri Lanka.

Boat riding is a very enjoyable activity to do when you are in Sri Lanka. It gives you an insight to the life of the people living along the river bank and also a chance to see the unique growth of plantation and the bio diversity integrated around the river region. You might be lucky enough to see Birds living around the river and in some rivers there will be water monitors.

Sailing

Most adventure sport in ocean.

Sailing is the propulsion of a vehicle and the control of its movement with large (usually fabric) foils called sails. By changing the rigging, rudder, and sometimes the keel or centreboard, a sailor manages the force of the wind on the sails in order to move the vessel relative to its surrounding medium (typically water, but also land and ice) and change its direction and speed. Mastery of the skill requires experience in varying wind and sea conditions, as well as knowledge concerning sailboats themselves and an understanding of one’s surroundings.

Cycling

The size of Sri Lanka makes it extremely accessible by bike and a two- wheel adventure.

Cycling is one of the best ways to explore Sri Lanka’s varied landscapes, cultural heritage and experience rural village life. Cycle through rice fields and rural villages; through tea covered hill country or along beautiful palm fringed beaches; explore the ruins of ancient kingdoms dating back to the 3rd century B.C. or jungle tracks in the north central province. A truly rewarding experience.